How Do Managed IT Services Work And What Are Their Benefits?


Managed IT refers to the practice of having a third-party manage your IT support systems. They are known as a Managed IT Services provider and they oversee the installation and configuration of hardware as well as ongoing IT support for the users in your organization. They may also help with more large-scale activities such as helping you plan to move your IT infrastructure to the cloud.

This is distinct from the established “break/fix” model of IT support where ad hoc IT support is contracted from a provider as and when it is needed, normally as a result of faulty hardware or software. Managed IT is far more proactive.

Rather than focusing just on fixing single devices or installations, a managed IT provider will address your entire IT infrastructure holistically, improving the health of the network as a whole and implementing new technologies and processes to make your workplace more modern, efficient and secure. Your account manager will work with you to discover new ways that technology can help you achieve your business goals.

As a managed IT provider is paid a set monthly fee to manage your IT, it is in their interests to provide you with high-quality, long-lasting solutions to any IT problems you face as it saves them a return visit and leads to a higher ROI for them.

Managed IT providers can be an excellent resource for companies that rely heavily on technology, but which lack the budget or space for their own in-house IT department. If you’re considering investing in a managed IT services provider for your business, we’ve compiled a list of 5 great reasons to outsource your enterprise’s IT…

  • Get Back To The Parts Of Your Business You Enjoy

Unless you already work in IT, you probably didn’t get into your line of business to spend large amount of times fiddling with cables, uninstalling software or troubleshooting routers. Luckily, that’s exactly what managed IT providers enjoy! Leave the tech stuff to them and get back to focusing on the parts of your business which you enjoy, and which make you money.


  • Make The Right Choice, First Time

IT procurement can be a headache, especially when it comes to large purchases like a server or renting data center space. Compatibility, cost, futureproofing, energy efficiency all come into play and making the wrong choice could end up costing you thousands later down the line. Having experienced IT experts with you to guide you through these business-critical decisions is invaluable for any business.


  • Proactive Support Saves Time and Money

Your managed service provider is paid a flat, monthly fee to manage your company’s IT. This means that it is in their financial interest to get you the right solution the first time as they will lose profit on each return visit.


  • Service Level Agreements (SLAs)

    All good managed IT services providers will include service level agreements (SLAs) in their contract with you. These govern the level of service expected of them by your business. It might include elements such as response times for IT problems or a guaranteed amount of uptime for your network.


  • Combine Services For Great Deals

Many managed service providers don’t just do IT, they often also offer other enterprise technology services such as, business telecoms, managed print services, VoIP and business WiFi. By receiving multiple services from the same provider, you can get great, cost-saving deals and combine them into a single monthly invoice.

So, you’ve decided to bring in a managed IT services provider – but which one? Depending on where your business is located there may be anywhere from one to several hundred managed IT service providers. Here are a few points to consider before you choose one managed IT provider over another:


  • What are their online reviews like?
  • Do you know any other business owners/mangers who use them? If so, what has their experience been?
  • What is your business’s current annual spend for IT? Would it be more or less with this service provider?
  • Do they offer any services in addition to IT such as Telecoms or WiFi Hotspots?
  • What are their service level agreements?

Having the answers to these questions will make choosing a managed service provider much simpler. Once you have a decided on one or two, arrange a meeting with their sales teams and see who will give you the best deal – always make sure that you are saving either money or time when switching to a new provider.


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